How to Make a Referral

There are several ways to refer an older adult to the Office of Aging for services:

  • By phone: Please call 717-299-7979 between 8:30 a.m. and 5 p.m. Monday through Friday. Have as much of the following information available as possible:
    • The older adult’s name, date of birth, home address, address where he or she is currently living (if different), phone number,last 4 digits of Social Security number, name of the family doctor, and the type of help that is needed (such as help with bathing, laundry, meal preparation, etc.) Also include the name(s) of family, friends, or others who can be contacted for additional information if needed.
  • NEW Complete referral by using our Online Form
  • By fax: Complete as much of the Referral Form (PDF) as possible. Fax it to 717-293-7234.
  • By email: Complete as much of the Referral Form (PDF) as possible and email it to our office as an attachment to . Or include the information listed above in the By Phone section in the body of your email.
  • By mail: Complete as much of the Referral Form (PDF) as possible, or mail the information listed above in the By Phone section to:
  • Lancaster County Office of Aging
    150 North Queen Street
    Suite 415
    Attention: Information and Referral
    Lancaster, PA 17603

Please note that if you need to report concerns about abuse, neglect, or exploitation, please do so by phone at 717-299-7979, 24 hours a day.