There are several ways to refer an older adult to the Office of Aging for services:
By phone: Please call 717-299-7979 between 8:30 a.m. and 5 p.m. Monday through Friday. Have as much of the following information available as possible:
The older adult’s name, date of birth, home address, address where he or she is currently living (if different), phone number, Social Security number (or last 4 digits), name of the family doctor, and medical diagnoses (such as diabetes, high blood pressure), and the type of help that is needed (such as help with bathing, laundry, meal preparation, etc.) Also include the name(s) of family, friends, or others who can be contacted for additional information if needed.
By email: Complete as much of the Referral Form (PDF) as possible and email it to our office as an attachment to . Or include the information listed above in the By Phone section in the body of your email.
By mail: Complete as much of the Referral Form (PDF) as possible, or mail the information listed above in the By Phone section to:
Lancaster County Office of Aging 150 North Queen Street Suite 415 Attention: Information and Referral Lancaster, PA 17603/li>
Please note that if you need to report concerns about abuse, neglect, or exploitation, please do so by phone at 717-299-7979, 24 hours a day.